Frequently Asked Questions

1. What is TemplateTuning.com?

TemplateTuning.com is a powerful on-line tool which allows you to create your own unique website with the helping hands of professional designers.

2. How can I create my own website using your services?

Template tuning is as easy as ABC. Just choose a desired website template from more then 8000 templates of any kind, order any customization you want and get a professional high quality website.

3. Do I need any special skills in web design to order a customization?

No, you don't need any special skills at all. All you need is to chat with a manager and explain what website you want. The rest of work will be done for you by our professional designers.

4. What is a template?

A website template is a pre-made web page "without contents", very similar to a document or greeting card template, where you insert any images or text. The main template advantage is that you can preview the appearance of your future website before you pay for it.

5. What is tuning (customization) of a template?

Template tuning (customization) is a process of changing (updating) a template according to the customer's requirements. You may order adding your text and images, changing colors and size, creating custom scripts and flash animated area. You may order anything you desire and our professional designers will bring it to life for you!

6. Is it not better to simply order a website from a regular web design studio?

Hiring web designers/developers to create a new, unique website costs several times more and takes more time than Template Tuning does. When ordering a website from a web design studio you can not view the end result of your future website before the work is completed, where as with templates this is possible. So, in addition, with website studios you will be forced to spend a long time and extra money before you get the design that you really like.

7. Why are services at TemplateTuning.com so fast and inexpensive?

Our designers do not have to start by creating new website layouts. They work with pre-made web templates, so our designers only need to change (update) existing templates.

8. How can I explain what I want exactly?

Professional support managers will be assigned to your project. You will communicate with them via dedicated round-the-clock chat that is open 6 day a week (Mon-Sat), via e-mail or phone. You don't need any technical skills to give us the idea of your future site. Our professional and experienced managers will give you all the assistance and advice that you may need.

9. Which customization services can I order?

You may order any template customization you want. We provide a wide range of services, from simple pasting customer's text, to creating custom scripts and flash animating.
You may view our list of basic customization types here: www.templatetuning.com/prices.

10. What is the price for tuning?

You may view our list of basic prices here: www.templatetuning.com/prices.
Please note: If you order the same customization type for a few pages you don't have to pay for every page. You only have to pay for one page and add an extra 5$ for each additional page.

11. How long will it take me to get the result?

Once you have explained to manager what exact template tuning you desire, the manager will set the preliminary term of delivery. Typical tuning takes between 3 - 5 days, but there can be some delays if you don't provide the necessary information, such as correct contact information or personal files (texts, images, etc.)

12. How can I check the state of my order?

Once you have registered you will get access to your own personal production interface. Using this interface you will be able to check current stage of your order, chat live with manager, upload personal files required for tuning and view screenshots of original template or current tuning result.

13. What do I have to do to avoid delays and get a desired result?

Please provide correct and full information about yourself. According to US legislation your information will not be used in any way, other than using it to provide you with the details of your project. Make sure you have all necessary information and personal files (texts, images) that will allow manager to completely understand your project, give you the right quote and proceed with production.

14. What should I do if I sent the payment but my project is suspended because of antifraud check?

Please don't worry, this is the usual procedure. Template Tuning billing officers suspend all projects for antifraud check of transaction. Please wait patiently for an e-mail with further instructions. Usually antifraud check takes 2-4 hours.

15. What should I do if I do not like the template tuning result?

When your task is done you receive an e-mail asking you to login to your personal production interface and check screenshots of your template tuning result. If you don't like the result you may reasonably revise it by chatting with manager and demand necessary updates.

16. Will I get the origin of template back aside from the customized template?

Yes, you will receive your original template. Once you have accepted the template tuning result you will receive an e-mail with 2 download links. The first link is for downloading the template tuning result, the second link will be to download your original template.

17. What if my time zone is different to yours?

This is not a problem. We have an enthusiastic staff, committed chat rooms, phone-lines and e-mail support that is available for you 24/6 (Mon-Sat).

18. How can I chat with manager if my English is bad?

Please don't worry about your English communication skills. Our experienced managers will communicate with you patiently. If you prefer to communicate with us via e-mail, you are welcome to do so. Please visit support page and submit your corresponding request.

19. What am I allowed and not allowed to do with the templates?

You may: Build any website using the template in any way you desire.

You may not: Resell or redistribute templates; Claim intellectual or exclusive ownership to any of our products, modified or unmodified; Make more than one project using the same template (in order to do so you will have to purchase the same template again, unless you have purchased it as a unique template?).

20. What is the difference between the "template price" and the "unique template price"?

"Template price":
This means that it is a non-exclusive purchase. Other people will be able to purchase the same template you have purchased.

"Unique template price":
This means that it is an exclusive purchase. We guarantee you that you will be the last person able to buy this template. After an exclusive purchase occurs the template is permanently removed from the sales directory and will never be available to other customers again. Only you and people who have bought the template before you will own it.