Though our Team is striving to provide you with the best and unique template designs, some circumstances can occur under which we are to review a refund request. With regard to the specific character of the service we provide, there can be several reasons, upon which a REFUND REQUEST can be applied:
1) when a customer declines a proposed design and a preliminary version of the customization provided by Templatetuning.com and refuses to go ahead with new alterations;
2) when Templatetuning.com delays with the customization project, and due to some reasons on its side can not accomplish the project duly, in the time-frames initially set with customer's consent and acknowledgement;
3) when the customer claims for the poor quality of the customization he has received. In this case, that is referring to the most difficult to be regulate, we will for sure honor the refund request. The only case when we can decline a refund request, is when it is applied after the customer signs an ACKNOWLEDGMENT OF RECEIPT (see below).
An Acknowledgement of Receipt is signed by every customer at the end of the customization project. Our team of designers create a customized site following the customer's wishes and liking. Every step of customization is approved by the customer, who is entitled to provide his modifications in regards to the initial description. A preliminary version of the project is reviewed by the customer who accepts it and approves as a final design or, who may also add some changes for redesign. A deadline for delivery is started as soon as you confirm the ultimate version for your customization. After the project is finished and delivered to you, you are to sign an ACKNOWLEDGMENT OF RECEIPT.